Welcome to Wiana Cosmetics. These Terms & Conditions govern your use of www.wianacosmetics.com and the purchase of products from our website. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

About Wiana Cosmetics

Wiana Cosmetics is dedicated to providing high-quality skincare, body care, and hair care products. We strive to ensure a secure, reliable, and enjoyable shopping experience for every customer.

Product Information

We make every effort to display our products, descriptions, ingredients, and images as accurately as possible. However, actual product packaging, colors, or labels may vary slightly due to manufacturing updates or screen settings.

If you have any questions about a product before purchasing, please contact us.

Orders

By placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are authorized to use the selected payment method.
• You are at least 18 years old or are purchasing under the supervision of a parent or guardian.

Wiana Cosmetics reserves the right to accept, reject, or cancel any order at our discretion, including orders suspected of fraud, misuse, or pricing errors.

Pricing

All prices listed on our website are displayed in Pakistani Rupees (PKR).

Prices, promotions, and product availability may change without prior notice.

Payments

We offer secure payment options available at checkout.

Orders will only be processed after successful payment confirmation or according to the selected payment method.

Shipping & Delivery

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or public holidays.

Wiana Cosmetics is not responsible for delays caused by courier companies or circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not liable for delivery issues caused by incorrect addresses or contact details.

Exchange Policy

At Wiana Cosmetics, customer satisfaction is important to us.

We do not accept returns for any products.

We only offer exchanges under the following conditions:

• You received a damaged or defective product.
• You received the wrong item.
• The product is unused, unopened, and in its original packaging.
• You contact us within the applicable exchange period after receiving your order.
• The product passes our inspection before the exchange is approved.

Products that have been opened, used, damaged due to customer handling, or are not in their original condition are not eligible for exchange.

Exchange shipping charges may apply unless the exchange is due to our error.

Order Cancellation

Orders may only be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Intellectual Property

All content on this website, including logos, product names, text, graphics, images, videos, icons, and designs, is the property of Wiana Cosmetics and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

User Responsibilities

When using our website, you agree not to:

• Violate any applicable laws or regulations.
• Submit false or misleading information.
• Attempt unauthorized access to our systems.
• Upload harmful software, viruses, or malicious code.
• Misuse or interfere with the operation of our website.

Limitation of Liability

Wiana Cosmetics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, except where required by applicable law.

Customers are encouraged to read product labels and ingredient information before use. If you have known allergies or sensitive skin, perform a patch test before applying any cosmetic product.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

Wiana Cosmetics reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any updates will be posted on this page with the revised effective date.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Wiana Cosmetics

Website: www.wianacosmetics.com

Email: wianacosmetics15@gmail.com

Phone: 0307-9552104

We appreciate your trust in Wiana Cosmetics and thank you for shopping with us.