At Wiana Cosmetics, customer satisfaction is important to us. We carefully inspect every order before shipment to ensure you receive products in excellent condition.

Please read our Exchange & Return Policy carefully before making a purchase.

Return Policy

We do not accept returns on any products.

Due to the nature of cosmetic, skincare, body care, and hair care products, all sales are final. We cannot accept returned items once they have been delivered, as this helps ensure the safety, hygiene, and quality of our products for all customers.

Exchange Policy

We only offer exchanges in the following situations:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.

To be eligible for an exchange:

• You must contact us within 3 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• Clear photos or videos of the product and packaging must be provided as proof.
• Your exchange request must be approved by our customer support team before the item is sent back.

Once the returned item is received and inspected, we will process your exchange if it meets our eligibility requirements.

Products Not Eligible for Exchange

We cannot exchange products if:

• The product has been opened or used.
• The product has been damaged due to customer misuse or improper handling.
• The original packaging is missing.
• The exchange request is made after the eligible time period.
• The customer simply changes their mind after purchase.

Exchange Process

1. Contact our customer support within 3 days of receiving your order.
2. Provide your order number along with clear photos or videos of the issue.
3. Our team will review your request.
4. If approved, we will provide exchange instructions.
5. After inspection, your replacement product will be shipped.

Shipping Charges

• If the exchange is required because we shipped the wrong or a defective product, Wiana Cosmetics will cover the applicable exchange shipping costs.
• In other approved exchange situations, shipping charges may apply.

Damaged During Delivery

If your package arrives visibly damaged, please take photos before opening it and contact us immediately so we can assist you as quickly as possible.

Need Assistance?

If you have any questions regarding our Exchange & Return Policy, please contact us:

Wiana Cosmetics

Website: www.wianacosmetics.com

Email: wianacosmetics15@gmail.com

Phone: 0307-9552104

Thank you for choosing Wiana Cosmetics. We appreciate your trust and are committed to providing you with high-quality skincare, body care, and hair care products.